PRIVACY POLICY

INFORMATION WE COLLECT

When you contact CB or request service, we may collect information you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Property or service address
• Information about the services you are requesting
• Details you provide through our website forms, telephone calls, emails, or other communications

Our website and the technology used to operate it may also collect certain technical information automatically, such as your IP address, browser type, device information, pages visited, and similar website-usage information.

HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Respond to questions and service requests
• Coordinate property services
• Communicate with you regarding appointments, estimates, scheduling, or service
• Connect and coordinate with qualified service professionals when necessary to fulfill your request
• Provide customer support and follow up regarding completed or requested services
• Operate, maintain, and improve our website and services
• Maintain appropriate business records
• Prevent fraud, misuse, or security issues
• Comply with applicable legal requirements

SERVICE PROFESSIONALS

CB Surface Management Group coordinates property services through qualified service professionals.

When necessary to arrange or perform a requested service, we may provide relevant customer and property information to the service professional assigned to the work. We provide information as reasonably necessary to coordinate, schedule, communicate about, and complete the requested service.

HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with service professionals, vendors, website or technology providers, professional advisers, or other parties that assist us in operating our business or providing requested services.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect CB Surface Management Group, our customers, service professionals, or others.

COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies and similar technologies that help the website function properly, understand website activity, improve performance, or support services provided through the website.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some portions of the website function.

DATA SECURITY

We take reasonable measures designed to protect the personal information under our control from unauthorized access, use, alteration, or disclosure.

However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure.

DATA RETENTION

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

YOUR PRIVACY REQUESTS

You may contact us if you would like to ask about personal information we maintain about you or request that we update or delete information, subject to applicable law and legitimate business or recordkeeping requirements.

Privacy requests may be sent to service@cbsurfacemanagement.com .

THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties. CB Surface Management Group is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies when visiting those websites.

CHILDREN'S PRIVACY

Our website and services are intended for adults seeking property services and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been provided to us, we may take reasonable steps to delete it.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, website, services, or applicable requirements.

When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date.