TERMS & CONDITIONS

OUR ROLE

CB Surface Management Group provides a single point of contact for coordinating property services for homeowners, businesses, and other property clients.

Depending on the service requested, work may be performed by qualified independent service professionals or service companies coordinated through CB.

CB may assist with service selection, communication, scheduling, coordination, customer support, and follow-up before, during, and after a service.

SERVICE REQUESTS

Submitting a request through our website, by telephone, email, or other communication does not guarantee that a particular service, appointment time, or service professional will be available.

Service availability may depend on location, property conditions, scheduling, weather, the scope of work, and the availability of appropriate service professionals.

CB may decline or be unable to coordinate a requested service when an appropriate service professional is not available or when the requested work falls outside the services we are able to coordinate.

ESTIMATES, PRICING & SCOPE OF WORK

Pricing may be provided through an estimate, proposal, service agreement, or other communication before work begins.

Estimates are based on the information reasonably available at the time they are prepared. Pricing or the scope of work may need to change if conditions discovered at the property differ materially from the information originally provided or if the customer requests additional work.

When reasonably practicable, material changes to the agreed scope or price will be communicated before additional work is performed.

CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate and reasonably complete information about the property and requested service.

Depending on the work being performed, customers may also be responsible for:

• Providing reasonable access to the property and service areas
• Identifying known hazards, damage, delicate materials, or unusual property conditions
• Securing pets and maintaining a reasonably safe work environment
• Providing access to utilities when reasonably required for the service
• Following reasonable preparation or after-care instructions associated with the service
• Obtaining any property-owner, association, building, or other permissions that are the customer's responsibility

SCHEDULING & ACCESS

Appointment times and service windows may be affected by traffic, weather, previous appointments, property conditions, emergencies, or circumstances outside the reasonable control of CB or the service professional.

If access to the property cannot be obtained at the scheduled time, the service may need to be delayed, rescheduled, or canceled.

Any applicable cancellation, rescheduling, trip, or service-call charge will be communicated when applicable to the particular service.

PAYMENT

Payment terms may vary depending on the service, scope of work, customer, or applicable service agreement.

Unless different terms are provided in writing, amounts due for completed services are payable according to the estimate, invoice, proposal, or other payment terms provided for the applicable work.

Deposits or progress payments may be required for certain projects or larger scopes of work. Any such requirement will be communicated before the applicable work is authorized.

SERVICE PROFESSIONALS

Certain property services coordinated through CB may be performed by independent businesses or service professionals rather than employees of CB Surface Management Group.

The specific service professional may vary depending on the type of work, property location, scheduling, availability, and other circumstances.

CB remains available as the customer's point of contact for coordination and service-related communication.

SERVICE CONCERNS

If you have a concern regarding a service coordinated through CB, please contact us as soon as reasonably possible so that we can review the situation and assist with appropriate follow-up.

We may request photographs, access to the property, or other information reasonably necessary to understand and address a service concern.

EXISTING PROPERTY CONDITIONS

Property services can sometimes reveal pre-existing wear, staining, deterioration, damage, improper installation, loose materials, discoloration, structural conditions, or other issues that were not readily visible before work began.

Results may also vary based on the age, material, condition, previous treatment, maintenance history, and other characteristics of the property or surface being serviced.

Unless specifically agreed otherwise in writing, a particular cosmetic result, restoration result, stain removal result, or other outcome is not guaranteed.

CB PREFERRED PROPERTY CARE

CB Preferred Property Care is an optional program offered by CB Surface Management Group.

Membership benefits, pricing, billing terms, renewal or cancellation terms, and other program conditions may be governed by separate membership terms presented when a customer enrolls.

If separate CB Preferred membership terms conflict with these general Terms regarding the membership itself, the applicable membership terms will control.

WEBSITE USE

The content on this website is provided for general informational purposes and to allow customers to learn about and request services from CB Surface Management Group.

You may not misuse the website, attempt to interfere with its operation or security, use it for fraudulent or unlawful purposes, or attempt to gain unauthorized access to systems or information.

INTELLECTUAL PROPERTY

Unless otherwise indicated, the CB Surface Management Group name, branding, website design, original written content, graphics, and other original website materials are owned by or used with permission by CB Surface Management Group and are protected by applicable intellectual property laws.

Website content may not be copied, reproduced, distributed, or used for commercial purposes without permission, except as permitted by law.

THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to third-party websites, platforms, or services. CB does not control those third-party websites and is not responsible for their content, availability, privacy practices, or separate terms.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, CB Surface Management Group will not be responsible for indirect, incidental, special, exemplary, or consequential damages arising from use of this website or services coordinated through CB.

Nothing in these Terms is intended to exclude or limit liability, obligations, remedies, or consumer rights that cannot lawfully be excluded or limited under applicable law.

EVENTS OUTSIDE OUR CONTROL

CB and service professionals may experience delays or be unable to perform scheduled work because of severe weather, hurricanes, natural disasters, utility outages, governmental actions, emergencies, supply interruptions, unsafe conditions, or other circumstances beyond reasonable control.

When reasonably possible, affected services will be rescheduled or otherwise addressed with the customer.

GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

PRIVACY

Information collected through our website or in connection with service requests is handled as described in our Privacy Policy.

Please review our Privacy Policy for additional information about how we collect, use, and share information.

CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes in our website, services, business practices, or applicable requirements.

Updated Terms will be posted on this page with a revised “Last Updated” date.